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How dadu11 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our platform — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay wallet info handled carefullyYour right to access your dataClear data retention rulesContact us anytime to update your info
dadu11 How dadu11 Handles Your Personal Information
HOW WE PROTECT IT

See How Your Data Stays Secure With Us

We apply security measures to your account data at rest and in transit. Your session token is refreshed on each login, and payment references from DANA, OVO or GoPay are stored in encrypted form. We do not retain your wallet PIN or full card details at any point. Data is held only as long as it's needed for account operation, legal compliance or dispute resolution — after that, it's removed from active systems according to our internal retention schedule.

Encrypted Payment References

DANA, OVO and GoPay transaction references are stored in encrypted form. We never store your wallet PIN or full payment credentials on our servers at any stage.

Cookie and Session Control

Cookies keep your session active when you move between mobile and desktop. You can manage cookie preferences through your browser settings without affecting your account login.

Clear Data Retention Period

We keep your account data only for as long as your account is active or as required to resolve disputes. Once that period ends, data is removed from our active systems.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details or ask for deletion. Contact support via live chat or email and we'll walk you through the process.

REACH PRIVACY SUPPORT

Contact Us About Your Privacy Rights

If you need to request a copy of your data, ask us to correct an error or raise a concern about how we've handled your information, our support team is the right starting point. We aim to acknowledge data-related requests and get back to you with a clear response. Use any of the channels below to reach us.

Live Chat Open the chat window directly from the platform. State that your message is a privacy or data request so our team routes it correctly and responds without delay.
Email Support Send your privacy request by email. Include your registered mobile number and describe the data action you need — correction, access or deletion — so we can act on it.
Account Help Desk For wallet-linked data concerns — such as a DANA or GoPay reference you don't recognise on your account — raise a ticket through the account help desk for a fast review.

Your Privacy Questions, Answered Directly

These are the questions we get most often about how dadu11 handles personal data — from what we collect at registration to how long we keep wallet transaction records. If your question isn't here, live chat is the fastest way to get a direct answer.

We collect your name, email, mobile number and the details you enter at registration. We do not collect more than we need to operate your account securely.

We share transaction data only with the payment processor handling your transfer — DANA, OVO or GoPay — and strictly limited to what that processor needs to complete the transaction.

We keep your data for as long as your account is active and for any period required to resolve disputes or meet legal obligations. After that, it's removed from active systems.

Yes. Contact our support team via live chat or email, provide your registered mobile number and state that you're requesting a data copy. We'll respond with the relevant details.

Raise the request through live chat or the email support channel. Tell us what needs to be corrected or removed, and our team will process it and confirm when it's done.

We use cookies to keep your session stable across mobile and desktop. You can manage or clear them through your browser settings — this does not affect your account login status.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.